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FAQ

FAQs

General Frequently Asked Questions

Have questions about solar energy, net metering, or renewable energy installations? Explore our most commonly asked questions to find the answers you’re looking for.

Still can’t find what you need? Feel free to reach out to our team, and we’ll assist you in any way possible.

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It is a billing mechanism that credits renewable energy systems owners for the electricity they add to the grid. Electricity generated but not consumed is automatically exported to the grid.

Net Metering applies to low voltage distribution networks managed by ECG and NEDCo (with exception for VRA distribution in Akosombo and Enclave Power in Tema free zones area).

Yes. The LV network should not exceed 500 kWp.

Yes. Currently, only solar PV not exceeding 500 kWp is allowed under Net Metering.

The amount is 665 USD for SMEs and 730 USD for households.

No. Net Metering is not an income-generating venture but energy is traded. Credits are in kWh, not money, for electricity.

Any energy exported to the grid and not used will be reset to zero.

ECG and NEDCo customers in good standing in payment of electricity bills.

No. Only LV customers qualify.

No. Only installations carried out by pre-qualified installers or EPC companies approved by the PIU qualify.

The energy used is deducted from the unused exported energy generated from solar. The net value is either charged or the excess credited to the customer's account. The formula and rate are determined by PURC.

For a particular window, PURC sets and publishes approved electricity tariffs and service charges on their website under tariffs at www.purc.com.gh or via the PURC tariff reconner application from the Google Play Store.

Without battery back-up there will be an automatic shutdown of your solar system. Incorporate extra storage in the form of battery banks or a back-up generator if your house or business requires uninterrupted power.

You have a responsibility to protect your premises, give permit access, use a pre-qualified installer, and not tamper with the Net Meter or equipment. Report any fault; failure to comply with these directives can lead to disconnection.

Yes.

Normally, two weeks to one month.

Upfront costs depend on your system size and configuration. However, we offer flexible payment plans, subsidies, and financing options to make the transition to solar energy more accessible.

The installation process typically takes 1-3 weeks depending on the size and complexity of your system. We ensure a seamless process, from assessment and design to installation and activation.

Solar systems require minimal maintenance. Routine cleaning of panels and occasional inspections ensure optimal performance. Our team provides comprehensive maintenance packages for your convenience.

Yes, tenants can install solar with the property owner's consent. We also offer portable solar solutions for renters looking for flexibility and sustainability.